Delivery

Lead Times

Each product has an estimated lead time that is displayed on the website. On standard products, estimated lead times range from 1-2 days to 10-14 days. Custom products can have significantly longer lead times.

On the rare occasion the item you have purchased is out of stock, we would require a 28 day window for delivery in which we would inform you immediately via email or phone call. Unfortunately, we do not allow any extra compensation for late delivery of goods.

Free UK Mainland over £49 or £3.95 Standard UK Delivery

* Our Highlands, Islands & Northern Ireland delivery services includes the following postcodes: IV3 - IV 56, IV63, BT (ALL), GY (ALL), JE (ALL), KW1 - 17, PA20 - 42, PH19 - 40, PH60, IM (ALL), KY15, KY17, PA60 - PA62, PA 77 - PA78, HS (ALL), ZE (ALL), PH41 - 44, KA27 - 28, PO30 -41.

Due to the ongoing situation regarding COVID19 to protect our customer's and our courier driver's please note when your order is out for delivery this may not require a signature and may be left in a safe place or with a neighbor if you are unavailable at the point of delivery. Some of our courier services allow you to amend your delivery preferences once your order has been dispatched.

The following table explains the delivery services available for UK customers. Please note that the delivery timeframes (Next Day, Saturday etc.) only apply after the product's lead time has elapsed - for example, if you order a product with a 3-5 day leadtime on a Thursday and request Saturday delivery then this will occur on the following Saturday.

International Delivery including Europe, USA and the Rest of the World

We have temporarily suspended deliveries to Europe and the Rest of the World due to ongoing Brexit related changes and potential delays expected at the shipping ports, which could affect delivery lead times and fulfilling orders.

We don't expect to suspend these shipping/delivery locations for too long so please check back with us on our website for an update on when we will be delivering to these international locations again.

Orders to the UK will continue to be dispatched and delivered within the Lead time provided. For any questions on this matter please email Sales@therugseller.co.uk or read our frequently asked questions page.

Any International orders already placed and in progress, with a lead time for delivery waiting to be shipped to your International delivery location, will be honoured and dispatched on the lead time provided when you placed the order.

Please note International delivery is shipped on a duty unpaid basis (DDU). This means the recipient is liable for any local taxes, import duties and clearance fees, which may be charged on purchase. If there are any issues with your order already in progress we will contact you directly with the contact details provided. e

Returns

Returns Policy

We hope you're happy with your purchase, if you decide it isn't right for you, you can return or exchange unwanted items within 28 days of receiving providing they are in the condition as purchased and securely re-packaged. Once your returned item is received back to us and processed by our Returns Team, we will then refund your order and confirm this via email.

Please see our returns page for more information on how to return your order.