Rug Returns

Please complete the returns form enclosed with your order (or write your name, order number and reason for your return on a piece of paper within the packaging). Package your item(s) in heavy-duty polythene for Rugs i.e. thick bin bags securely taped, and for Home Accessories please carefully repackage in the original packaging or a suitable and secure alternative, please do not use tape on the rug once re-rolled for packaging.

You as the customer are responsible for return postage charges. We would recommend using a tracked and insured service for your return (we recommend Online Courier services Transglobal).

How to measure your rug

When arranging the return the couriers will require measurements for your parcel. Below we have detailed how to find the correct measurement for your rug, if you are struggling to take any measurement please contact our customer service team, we are happy to help!

Returns Address

ADDRESS TO:

The Rug Seller RETURNS DEPARTMENT
LUXURY HOME DESIGN GROUP LTD
7 Trafford Moss Road
Astra Business Park
Manchester
M17 1SQ

*Return telephone number to give to the selected courier used: 0161 876 4566

Product Photography: Please note that every effort is made to ensure colour accurate product photography and LUXURY HOME DESIGN GROUP LTD cannot be held responsible for photography being misrepresented on devices due to screen settings. In such a situation, the customer will still be liable to pay return postage charges. If you have a specific case that you would like to discuss then please email us.