When your new rug arrives it is important to fully check the parcel prior for signing the couriers paperwork to check for any signs of damage. Any cuts, tears or signs of dragging damage may have resulted in damage to your new rug and it is important to mark this information on the courier delivery note or we are unable to pursue an insurance claim if the package is signed for in good condition. You may need to pass this information on to a neighbour if they will be taking the delivery on your behalf. Take care when placing the package in your home as the outer packaging can have dirt and dust on the outside from the delivery vehicles and you should avoid placing this down on a carpet or leaning against a wall. It is important to carefully cut the cable tie at the end of the parcel as this will allow you to remove the rug and the packaging should be kept safely in case the rug needs to be returned for an exchange or refund. Under no circumstances should you cut through the packaging as this could penetrate and damage your new rug.

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